How to enable Google 2FA?

Please log in iMoose website, and enter for account center, then click 'enable' in Google Auth section.

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once clicked the ;Enable Google Authentication; page is opened:

[ add google page image ]

Step 2: Scan QR code:

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Open installed Google Authenticator App in your mobile phone to create an account, Click ;+; to [scan QR] or [manual entry] ;2FA 16-digit key; which displayed in ;Enable Google Authentication; page.

  • Account: Account name define by you on demand, such as ;iMoose account;
  • Key: 2FA 16-digit key' which displayed in 'Enable Google Authentication' page. which will be scanned and recognized automatically or manual entry.
[authenticator image 1] [authenticator image 2]

Step 3: Backup Key

Step 4: Enable Google Authentication

[ Google Authenication image ]
  • Key: Google 2FA 16-digit Key is 'backup key' as step 3;
  • login password: login password which is used to login iMoose Website;
  • 2FA code: 6 digital number generated by your Google Authenticator App installed at your mobile phone.

How to disable Google 2FA

Please log in iMoose, and enter for account center :

1. Please click "Disable" in the Google Auth section.

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2. Enter login password and Google Auth. Code generated by Google Auth. App, then click "submit" to disable Google Auth.

Q & A

1. If met 'binding failed' issue, how to resolve the issue?

Answer:

  • Ensure that "Google Authenticator" App is installed in Mobile phone;
  • Ensure time between the mobile phone which run Google Auth app and the computer which log in iMoose is synchronized;
    Please ensure date/time setting for your mobile phone is automatic;
    • iPhone:please ensure date&time setting "Set Automatically" is on;
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    • Android phone:
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  • Ensure input the right password and 2FA code;

2. If Mobile phone is lost or changed, How to recreate Google Auth. Code in new mobile phone if I have a backed up 2FA secret key.

Answer:

  • Install Google Authenticator App in the new mobile phone;
  • Open Google Auth. App in mobile phone to recreate the account, Click "+" to scan QR or manual entry 2FA backup key which is kept by you.
  • Google Auth. Code is restored now.
  • If you have have lost mobile, it is highly recommended disable old Google Auth as 'How to disable Google 2FA';
  • Please follow "How to enable Google 2FA" to create a new Google Auth. Account in APP and bind it with iMoose again.